Privacy Policy
This policy explains what personal information Flea Collar Direct collects, how we use it, and the choices you have.
Last updated: November 5, 2026
Flea Collar Direct (“we,” “us”) operates this website. This policy applies to this website and to orders placed on it.
Information we collect
Information you give us when you place an order, create an account, sign up for emails or contact us:
- Name, email address, phone number, and billing and shipping addresses
- Order details, such as the products you buy and your order history
- Messages you send us
Payment information. Card payments are processed by our payment provider. We do not store your full card number on our systems.
Information collected automatically when you browse, through cookies and similar technologies: your IP address, browser and device type, pages viewed, referring website, and items added to your cart.
How we use your information
- Process, ship and support your orders, including sending order and shipping updates
- Run your account and remember your cart
- Answer your questions and provide customer service
- Send marketing emails if you opt in (you can unsubscribe at any time using the link in any email)
- Understand how the site is used so we can improve it
- Prevent fraud, protect our store and comply with the law
How we share information
We do not sell your personal information. We share it only with service providers that help us run the store, and only as needed for them to do their job:
- Our e-commerce platform (BigCommerce), which hosts the store and processes orders
- Payment processors, to take payment and prevent fraud
- Shipping carriers, to deliver your order
- Analytics and advertising services, such as Google Analytics or Google Ads, if we use them
We may also disclose information when required by law, to protect our rights, or as part of a sale or transfer of our business.
Cookies
Cookies keep items in your cart, keep you signed in, and help us understand site traffic. You can block or delete cookies in your browser settings; some features, such as the cart and checkout, may not work without them.
Your choices and rights
- Account: view and update your details by signing in to your account.
- Email: unsubscribe from marketing emails at any time.
- Access, correction and deletion: depending on where you live, you may have the right to request a copy of, correct, or delete your personal information, or to opt out of certain uses. Contact us through our contact form and we will respond as required by applicable law.
Data retention and security
We keep personal information for as long as needed to provide our services, keep business and tax records, and meet legal obligations. We use reasonable safeguards, including encrypted (HTTPS) checkout, but no method of transmission or storage is completely secure.
Children
This site is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it last changed.
Contact us
Questions about this policy or your information: