Terms & Conditions
Please read these terms before using our site or placing an order.
Last updated: November 5, 2026
These Terms and Conditions (“Terms”) govern your use of this website and your purchases from Flea Collar Direct (“we,” “us”). By using the site or placing an order, you agree to these Terms.
1. Products and use
- We sell genuine Seresto flea and tick collars manufactured for Elanco. They are EPA-registered pesticide products.
- Use every product only as directed on its label. It is a violation of federal law to use a pesticide in a manner inconsistent with its labeling.
- Choose the collar that matches your pet’s species, age and weight as shown on the label and product page.
- Information on this site is general product information, not veterinary advice. Ask your veterinarian about your pet’s health, especially for pets that are young, old, ill, pregnant, nursing or on medication.
2. Orders and acceptance
Your order is an offer to buy. We may accept or decline any order, limit quantities, or cancel an order (for example, if a product is unavailable, there is a pricing error, or we suspect fraud). If we cancel after you have paid, we will refund you in full. Our order confirmation email confirms we received your order, not that it has been accepted; acceptance happens when we ship.
3. Prices and payment
Prices are shown in U.S. dollars and may change at any time. Applicable sales tax and shipping charges are shown at checkout. We try to keep all information accurate, but errors can happen; if an item is listed at an incorrect price, we may cancel the order and notify you.
4. Shipping
We currently ship to addresses in the United States. Shipping is currently free on every order. Delivery times are estimates, not guarantees. See our Shipping & Returns page for details. Risk of loss passes to you when the carrier delivers your order.
5. Returns and refunds
Returns and refunds are handled under our Shipping & Returns policy. Unopened products in their original sealed packaging may be returned within 30 days of delivery. For safety reasons, opened collars cannot be returned. If your order arrives damaged or incorrect, contact us within 7 days of delivery.
6. Product warranty
Seresto products are covered only by the manufacturer’s limited warranty printed on the product label. To the fullest extent permitted by law, we make no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
7. Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential damages arising from your use of this site or our products, and our total liability for any claim relating to an order will not exceed the amount you paid for that order. Some states do not allow these limitations, so they may not apply to you.
8. Accounts
You are responsible for keeping your account password confidential and for activity under your account. Provide accurate information and keep it up to date.
9. Website content and trademarks
Site text and design belong to us or our licensors and may not be copied without permission. Seresto and Elanco are trademarks of Elanco or its affiliates, used here only to identify the products we sell. Flea Collar Direct is an independent retailer and is not affiliated with or endorsed by Elanco.
10. Privacy
Our Privacy Policy explains how we handle your personal information.
11. Governing law
These Terms are governed by the laws of the State of Kansas, without regard to its conflict-of-law rules.
12. Changes to these Terms
We may update these Terms at any time. Changes apply to orders placed after the updated Terms are posted.