Shipping & Returns
Free shipping on every order, fast dispatch, and 30-day returns on unopened collars.
Last updated: November 5, 2026
Shipping
- We ship to addresses in the United States.
- Free shipping on every order. No minimum order and no shipping charge at checkout.
- Orders are usually packed and shipped within 1–2 business days. You’ll get an email with tracking as soon as your order ships.
- Delivery times depend on the carrier and your location and are estimates, not guarantees.
- Please double-check your shipping address at checkout. We can’t redirect a package once it has shipped.
Returns
- Unopened collars in their original sealed packaging may be returned within 30 days of delivery for a refund of the product price.
- For safety reasons, opened collars can’t be returned. Seresto collars are EPA-registered pesticide products, so we can’t accept or resell a tin once the seal is broken.
- To start a return, contact us with your order number. We’ll reply with the return address and instructions.
- Return shipping is paid by the customer unless the return is because of our mistake.
- Refunds go back to your original payment method within 5–7 business days after we receive and check the return.
Damaged, wrong or missing items
If your order arrives damaged, you received the wrong item, or something is missing, contact us within 7 days of delivery with your order number and a photo. We’ll send a replacement or a refund at no cost to you.